About Us | Surplus Warehouse

About Us

About Us

At Surplus Warehouse, we strive to be your deep discount home improvement authority. With us, you don’t have to wait for a sale to start your project, we have the Guaranteed Lowest Price* so you can start whenever you want to. If you have questions our knowledgeable partners at each location are willing to help, and be sure to come back often to check on new products we have in-stock or sign up for our Deal-E-Lerts to get updates on new items, handy D.I.Y. tips & sales events.

 

Special Programs

  • Own rental property? We can save you even more! Landlord Program Members get a 3% DISCOUNT†. Full details click here. Our Guaranteed Lowest Prices can’t be beat! †Discount does not apply to Exceptional Value Items, certain limitations apply.
  • Apply for the Surplus Warehouse Credit Card. If you’re planning a large purchase, you can now take advantage of our Special Financing** on purchases of $500 or more. It’s a benefit that you can take advantage of any time.**See details here.

 

Our Website

Once you select a store near you, the on-line catalog will show what that location has in stock, as well as links to helpful articles about our products.

 

Policies

We Accept Checks

If you have a valid driver’s license, make your check out to us from your account. Must be drawn on a U.S.A. based bank. Subject to Certegy approval.

Our Return Policy 

Refunds require the original sales receipt & are given within 90 days of purchase of merchandise. If return exceeds $200, we’ll send you a check from our corporate office. No refunds or exchanges allowed for damaged, clearance items or cut goods. (i.e. carpet, vinyl, etc.)

Spend Less Express Items

Aside from what we have in stock, there is an extended assortment of merchandise available to you via our Spend Less Express Program (SLE).  All SLE orders require payment in full at the time of the order.

Out of Box Returns

Items returned without original packaging will be subject to a 20% reduction in refund amount. Items must be in otherwise good condition. The original sales receipt is required.

Loading Policy

We will be happy to help load something into your vehicle! Please fill out our load release form.

Tying Down Merchandise?

We have twine available if you need it to secure your merchandise to your vehicle. Store personnel can not tie anything to your vehicle.

Guaranteed Lowest Price

It is our desire to be the lowest priced building material supplier in town. Should you find an identical stock item at our competitor that is lower in price, simply bring in a copy of their advertisement or a quotation on their letterhead and we will meet their price less 10% at the time you make your purchase from our store. The total 10% discount not to exceed $500. We reserve the right to limit quantities. We can’t match prices against store liquidations, internet sites, charitable or non-profit organizations, etc.

Tax Exempt Customers:

ALL Sales Tax Exempt Customers:

   • Must be approved by our corporate office*

   • Must pay sales tax prior to corporate approval.

   • Must provide current & properly completed exemption documentation as required by state law.

   • Who are charged sales tax may apply for refund of sales tax as provided by the state government.

   * Process may require up to 10 business days.

 

Frequently Asked Questions

Q: Is all your stuff seconds, closeouts or refurbished products?

A: NO! 98% of everything we sell is first quality merchandise. Some are simply overstocks or last years model purchased directly from the manufacturer.

Q: Do you sell in bulk?

A. YES!. See the store manager if interested in a large quantity.

Q: Are all the products you stock advertised each week?

A: No. We couldn't possibly fit all the great deals in our ads. There are truckloads arriving daily at our stores...We keep updating the web site, so visit often or come on down.  It's worth the trip!

Q: Do you deliver.

A: Unfortunately we do not deliver. With the money you save you could probably rent a truck!

Q: Why don't you carry everything the "warehouse" stores do?

A: We search for deals, closeouts, factory surplus and discontinued products so that we can offer you the lowest prices in town. If we can't save you money, we don't sell it!

Q: Do you have a merchandise return policy?

A: Yes... Keep your receipt, Beware you'll need it for the return. Refunds are given within 90 days of purchase with receipt for merchandise that is in sellable condition.

Q: Any jobs available?

A: Yes! You can apply from our careers page or at any of our stores listed on the locations page or e-mail us your resume in confidence. The Employment Form is located >>here<< We are an equal opportunity employer, M/F/D/V.

Q: Can I make payments to my Surplus Warehouse Credit Card account online?

A: Yes! You can do so >>here.<<

Q: Can I make payments to my Surplus Warehouse Credit Card account in the store?

A:  All payments must go directly to the credit card provider, either via mail or >>ONLINE<<